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Article Reprint GuidelinesYou will need to contact Debra J. Schmidt directly in order to receive permission to reprint any of her articles in any print or electronic format. Once you have obtained permission, you must use the entire original article, list Debra's byline under the title and include this identifier paragraph: Debra J. Schmidt is known as the Loyalty Leader® and is the author of Building Customer Loyalty from the Inside Out. As a consultant, trainer and professional speaker, Debra helps companies boost profits by leading the way to greater customer loyalty. Visit www.LoyaltyLeader.com to subscribe to Debra's free online newsletter or learn how you can hire her to deliver on-site training in your organization  P.O. Box 170954 Milwaukee, WI 53217-8086 414-964-3872 newsletter@loyaltyleader.com For more tips and resources, please return to LoyaltyLeader.com. ©2010 ESE Magazine is a product and service of wisnet.com, LLC |