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Featured ArticleUnhappy Employees Create Dissatisfied CustomersResearchers interviewed 5,000 households across the United States and found that only 45 percent of those surveyed are satisfied with their jobs The Conference Board says the numbers are overwhelming negative and could spell trouble for the nation's overall productivity. It also can result in higher customer turnover and lower profitability for companies. When employees are unhappy with their jobs, this creates a great deal of negativity in the workplace. Even if frustrations are not openly stated, negative feelings about work are often reflected through co-worker and customer communications. This creates obstacles to developing customer loyalty and increases the numbers of dissatisfied customers. Customers can tell when employees do not like their jobs and it diminishes their desire to do business with a company. Managers can help employees to achieve greater happiness at work. This is accomplished by identifying employee talents and strengths to match them to assignments or tasks that will offer them the greatest opportunity to succeed. When implemented correctly, training is a tremendous morale-booster. A well-planned, consistent training curriculum is essential for equipping employees with skills and resources to improve their job performances. It also sends a message to employees that they are highly valued and the company is willing to invest in their professional development. Companies and management play important roles in providing pleasant, professional work environments but happiness is ultimately the responsibility of each individual employee. If you are unhappy in your job, take ownership of your situation and begin to take the necessary steps to change your situation. Apply to a different department, take classes to help you qualify for a promotion, ask your boss for tasks that you find more fulfilling. Don't allow yourself to become a victim of circumstances. Ultimately, we are responsible for our own happiness. Never underestimate the effect your attitude has on the people around you. It's powerful, choose to make it positive.  P.O. Box 170954 Milwaukee, WI 53217-8086 414-964-3872 newsletter@loyaltyleader.com For more tips and resources, please return to LoyaltyLeader.com. ©2010 ESE Magazine is a product and service of wisnet.com, LLC |