 |
Teleseminar
How to Create a Customer-Focused CultureI have heard it said repeatedly from employees in a variety of industries when their company launches a new customer service initiative: "Here we go again. They've tried these programs before, each one with a new name, but they always fizzle out. Why should I get excited about this one?" Most organizations begin with honorable intentions for developing a customer service program. They identify the problems and set achievable goals. They invest company resources by hiring an outside consultant or trainer to help them carry out their customer service mission. Why, then, do so many of these initiatives fail to change the quality of customer service within their organizations? Most likely, the organization is lacking the foundation to support a service culture. Debra Schmidt will teach you how to create and sustain a successful customer service initiative in your department or organization. You'll learn:
This Teleseminar will benefit the whole team. Register today and kick off the the New Year with a solid foundation of customer service.  P.O. Box 170954 Milwaukee, WI 53217-8086 414-964-3872 newsletter@loyaltyleader.com For more tips and resources, please return to LoyaltyLeader.com. ©2010 ESE Magazine is a product and service of wisnet.com, LLC |