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Unhappy Employees Create Dissatisfied Customers - Issue #339 January 7, 2010 
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Featured Article Unhappy Employees Create Dissatisfied Customers Researchers interviewed 5,000 households across the United States and found that only 45 percent of those surveyed are satisfied with their jobs The Conference Board says the numbers are overwhelming negative and could spell trouble for the nation's overall productivity. It also can result in higher customer turnover and lower profitability for companies. When employees are unhappy with their jobs, this creates a great deal of negativity in the workplace. Even if frustrations are not openly stated, negative feelings about work are often reflected through co-worker and customer communications. This creates obstacles to developing customer loyalty and increases the numbers of dissatisfied customers. Customers can tell when employees do not like their jobs and it diminishes their desire to do business with a company. Managers can help employees to achieve greater happiness at work. This is accomplished by identifying employee talents and strengths to match them to assignments or tasks that will offer them the greatest opportunity to succeed. When implemented correctly, training is a tremendous morale-booster. A well-planned, consistent training curriculum is essential for equipping employees with skills and resources to improve their job performances. It also sends a message to employees that they are highly valued and the company is willing to invest in their professional development. Companies and management play important roles in providing pleasant, professional work environments but happiness is ultimately the responsibility of each individual employee. If you are unhappy in your job, take ownership of your situation and begin to take the necessary steps to change your situation. Apply to a different department, take classes to help you qualify for a promotion, ask your boss for tasks that you find more fulfilling. Don't allow yourself to become a victim of circumstances. Ultimately, we are responsible for our own happiness. Never underestimate the effect your attitude has on the people around you. It's powerful, choose to make it positive.
Loyalty Challenge of the Week Customers don't want to take advantage of you. Most people are much like you...nice.
Quote of the Day "When people go to work, they shouldn't have to leave their hearts at home." ~Betty Bender
Teleseminar How to Create a Customer-Focused Culture 
I have heard it said repeatedly from employees in a variety of industries when their company launches a new customer service initiative: "Here we go again. They've tried these programs before, each one with a new name, but they always fizzle out. Why should I get excited about this one?" Most organizations begin with honorable intentions for developing a customer service program. They identify the problems and set achievable goals. They invest company resources by hiring an outside consultant or trainer to help them carry out their customer service mission. Why, then, do so many of these initiatives fail to change the quality of customer service within their organizations? Most likely, the organization is lacking the foundation to support a service culture. Debra Schmidt will teach you how to create and sustain a successful customer service initiative in your department or organization. You'll learn:
This Teleseminar will benefit the whole team. Register today and kick off the the New Year with a solid foundation of customer service.
Resource Spotlight Attention Women Business Owners Winning Women Business Owners
Meet the Loyalty Leader Debra J. Schmidt, a.k.a. the Loyalty Leader®, will be the featured speaker at these events. An * indicates that the program is open to the public: *Attention Women Business Owners Begins in January, 2010 (You can join anytime!) Winning Women Business Owners Details and Registration Information *January 14, 2010: Loyalty Leader Teleseminar How to Create a Customer-Focused Culture Registration Information *January 21, 2010: Loyalty Leader Teleseminar How to Deliver Exceptional Internal Customer Service Registration Information *February 6, 2010: Keynote Address Forgiveness: The One True Road to Joy Fox Point Lutheran Church Women's Retreat American Club, Kohler, Wisconsin Register by Jan. 11: Joni Ledzian 414-352-8990,ext.117 February 10 & 11: Seminars Customer Service: Tools, Techniques & Applications Northwestern Mutual Milwaukee, Wisconsin February 18 & 19: Keynote and Workshops Strong Customer Service Strategies for Weak Economic Times The Broaster Company Orlando, Florida
Article Reprint Guidelines You will need to contact Debra J. Schmidt directly in order to receive permission to reprint any of her articles in any print or electronic format. Once you have obtained permission, you must use the entire original article, list Debra's byline under the title and include this identifier paragraph: Debra J. Schmidt is known as the Loyalty Leader® and is the author of Building Customer Loyalty from the Inside Out. As a consultant, trainer and professional speaker, Debra helps companies boost profits by leading the way to greater customer loyalty. Visit www.LoyaltyLeader.com to subscribe to Debra's free online newsletter or learn how you can hire her to deliver on-site training in your organization
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